Powered by AI. Built by people who know associations.
Jade helps your team deliver responsive, reliable member support around the clock.
MCI USA has spent decades serving professional associations and saw the same problem again and again: member services teams overwhelmed by routine questions. Jade is designed to solve that problem.
Jade is an AI-powered assistant built for associations. It answers common questions around membership, login issues, event details (and more) in seconds, across email, chat, and voice. Members get instant support. Staff gain back time for higher-value work. And when a request is complex, Jade hands it off with full context to your staff so nothing gets lost.
Answers common member questions in seconds, from profile updates to program information.
Works across email, website chat, and voice so members never have to guess where to turn.
Provides multilingual responses so all members feel heard and understood.
Passes complex issues to staff with a full record of the conversation, avoiding repeat explanations.
Designed to connect with AMS platforms, enabling direct account updates without staff intervention.
Jade takes on the flood of routine questions such as renewal deadlines, event details, and login issues. Staff can focus on strategic work instead of inbox triage.
Members get reliable responses to common questions, whether it is 2 p.m. or 2 a.m. No more gaps or delays that hurt satisfaction.
Jade meets members where they are across email, chat, and voice. It provides immediate support that builds trust and keeps them engaged.
Choose your database size, then pick the plan that fits your needs.
Step 1: Database size
Step 2: Choose your plan
Contracts are 12 months. Prices shown are monthly. Onboarding is a one-time package that includes discovery, configuration, and staff training.
Best for: Small associations wanting to ease staff workload quickly.
Best for: Mid-sized associations looking to scale service and improve response times.
Best for: Large associations needing round-the-clock support for high member volume.
See Jade in action
Jade is trained using your association’s existing materials — including help center content, FAQ documents, policies, and real member inquiries.
Within the Jade portal, your team can customize and test everything to ensure Jade understands and responds exactly the way you want.
You can easily update or refine her knowledge base anytime as your information evolves.
Jade is built to handle routine, day-to-day member inquiries that can take staff hours to manage manually, things like important dates, event questions, login help, and policy inquiries.
Jade answers these immediately and accurately, freeing your team to focus on higher-impact work.
Yes. MCI USA works with your team to make sure Jade and the human oversight process are configured according to your business rules.
This includes how inquiries are escalated for staff review and how human touchpoints are handled within your existing workflows.
If Jade cannot confidently respond, she automatically routes the inquiry to your team for review.
Members still receive a confirmation that their question has been received, so no message goes unanswered.
Yes. Jade operates in a secure environment managed by MCI USA and is fully GDPR compliant.
Your data is never used to train public AI models and remains confidential at all times.
Onboarding includes content intake, configuration, and staff training.
Most associations go live within two to three weeks, depending on content volume and internal review cycles.
Yes. Various integrations are available depending on your systems and needs.
Read-only and read-write capabilities are currently in beta testing, with full rollout planned soon.
Your MCI USA team will work with you to identify the best integration path for your AMS or CRM.